Part Time Customer Service Advisor

CBRE Group, Inc.; Stornoway; On-site; GBP 18,000 - 24,000; Part time

Job summary

CBRE Group, Inc. is looking for a Customer Service Advisor in Stornoway. This role supports the Facilities Manager and includes tasks such as customer care surveys and maintenance reporting. Candidates should have strong customer service skills and be proficient in Microsoft Office; knowledge of FM services is a plus. The position offers flexible working hours (26.5 or 10 hours per week), with shift duties possibly including on-call work. CBRE is committed to equal opportunities in hiring.

Qualifications

• Strong customer service skills required.
• Experience using Microsoft Office is necessary.
• Knowledge of FM is advantageous but not necessary.

Responsibilities

• Support Facilities Manager with various tasks.
• Conduct customer care surveys and maintain client relationships.
• Report issues related to maintenance and customer services.

Skills

Strong customer service skills

Use of Microsoft Office

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting 2 x Customer Service Advisors to join the team located in Stornoway! These positions incorporate FM services and Customer Services in an active role where daily inspections, procedures and duties are carried out across the site.

The Role

• Provide a supportive role under the Facilities Manager and FM Supervisors
• Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client
• Assist / contribute to maintaining the partnership and close working relationship with our client
• Comply with all company policies and procedures
• Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and Escalate / resolve to a satisfactory conclusion
• Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls.
• Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

Hours

• 26.5hrs per week OR 10hrs per week
• Variety of hours available
• Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
• Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary).

Experience Required

• Strong customer service skills
• Use of Microsoft Office
• Knowledge of FM is advantageous but not necessary

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.