Facilities Customer Coordinator

National Grid; Kegworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electricity distribution company is seeking an individual to lead daily operations at Pegasus Connect in Kegworth, England. The ideal candidate will be customer-focused, capable of delivering high operational standards, and maintaining strong communication with teams and partners. Responsibilities include workspace management, training facilities teams, and data analysis for customer feedback. The position offers competitive benefits including a contributory pension scheme and free on-site parking.

Benefits

Competitive salary

Up to 28 days leave

Contributory pension scheme

Annual Share Save scheme

Free on-site parking

Qualifications

• Strong background in customer-focused environments with proven delivery of high operational standards.
• Ability to communicate clearly and manage multiple requests simultaneously.
• Flexible, detail-oriented, and committed to outstanding customer care.

Responsibilities

• Operate and develop Pegasus Connect to ensure high operational standards.
• Build relationships with NGET, NGED teams and external partners to promote Pegasus vision.
• Train FM Team on all systems supporting Pegasus Connect.

Skills

Customer-focused environments

Operational standards delivery

Communication skills

Team player

Data-driven improvement

Education

Higher education in business or facilities management

Safety qualification such as NEBOSH or IOSH

Tools

Booking/space-management systems

Various IT systems

Job description

Overview

National Grid Electricity Distribution (NGED) is a leading electricity distribution business serving over 8 million people across England and South Wales. We are building Pegasus Connect, a modern shared workspace at Castle Donington, and we need a proactive, customer‑focused individual to lead its daily operations.

Responsibilities

• Operate and develop Pegasus Connect, ensuring high operational standards and best‑practice processes.
• Build relationships with senior leaders, NGET and NGED teams, and external partners to promote the Pegasus vision and ensure seamless high‑quality operations.
• Train and support the Facilities Management (FM) Team on all systems and processes supporting Pegasus Connect.
• Oversee planning and operational management for the Conference Centre and hybrid workspaces, ensuring efficient space utilisation and smooth end‑to‑end user journeys.
• Maintain compliance with business separation protocols, promote professionalism and respect across co‑located teams.
• Operate workspace management systems (booking, site access, IT utilisation tools), monitor supplies and equipment, and respond to operational issues.
• Use customer feedback and cNPS data to drive continuous improvement and enhance user satisfaction.
• Support health & safety functions, acting as Fire Marshal and First Aider where required.
• Produce and analyse data/MI to monitor utilisation, inform decision‑making and support cost savings.
• Prepare facilities, meeting rooms and services for readiness; troubleshoot and provide broader support to the FM Team.

Ideal Candidate

We are looking for someone who:

• Has a strong background in customer‑focused environments and a proven ability to deliver high operational standards.
• Is confident working in fast‑paced settings, using initiative to enhance services and processes.
• Communicates clearly, is flexible, detail‑oriented and committed to outstanding customer care.
• Is a creative problem‑solver, stays calm under pressure and manages multiple requests simultaneously.
• Is a strong communicator and team player with excellent organisation and customer service skills.
• Is skilled in using data to drive continuous improvement.
• Has knowledge of booking/space‑management systems or can learn quickly, and is confident using various IT systems to produce reports.

Qualifications

Beneficial qualifications include:

• Higher education or relevant qualifications in business, facilities management or a related field.
• Safety qualification such as NEBOSH or IOSH.

About National Grid

National Grid Electricity Distribution is committed to safeguarding the interests of the company, colleagues and customers. The role is subject to a satisfactory DBS check.

Benefits

• Competitive salary and up to 28 days leave (including 8 bank holidays) with continuous service.
• Contributory pension scheme with double match up to 12% of contributions.
• Annual Share Save and contributory private healthcare scheme.
• Free on‑site parking at all main sites and Employee Assistance Programme (including physiotherapy services).

Apply

Applicants must have the legal right to work in the UK. All applications are welcome from candidates who meet the requirements, regardless of race, nationality or ethnic origin.