Facilities Coordinator: Front Desk & Compliance

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

JLL in Birmingham seeks an experienced Facilities Building Coordinator to deliver efficient facilities management and high-level customer service at Compton House. The role combines facilities coordination with front-of-house reception support on Mondays, Fridays, and absence cover.

You will oversee helpdesk, PPM, and maintenance, manage contractors, and ensure compliance with health and safety regulations across multiple sites, with a focus on service excellence and safety standards.

Qualifications

• 3–5 years’ experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings.
• Excellent communication, customer service, and stakeholder management skills.
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems.
• Knowledge of H&S regulations, risk assessments, and safe working procedures.
• Desirable: IOSH/NEBOSH qualification; multi-site experience.

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo).
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance and manage purchase orders.
• Reception & Front-of-House: Provide professional reception coverage and visitor management.
• Compliance & Safety: Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting).

Skills

Facilities management experience

Front-of-house/reception

Communication skills

MS Office

CAFM/CMMS systems

Building Management Systems

Organisational skills

Tools

Corrigo CAFM

CMMS

Building Management System

Job description

JLL in Birmingham seeks an experienced Facilities Building Coordinator to deliver efficient facilities management and high-level customer service at Compton House. The role combines facilities coordination with front-of-house reception support on Mondays, Fridays, and absence cover.

You will oversee helpdesk, PPM, and maintenance, manage contractors, and ensure compliance with health and safety regulations across multiple sites, with a focus on service excellence and safety standards.