Building Experience Coordinator

Jones Lang LaSalle Incorporated; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

JLL in Birmingham seeks an experienced Facilities Building Coordinator to deliver efficient facilities management and high-level customer service at Compton House. The role combines facilities coordination with front-of-house reception support on Mondays, Fridays, and absence cover.

You will oversee helpdesk, PPM, and maintenance, manage contractors, and ensure compliance with health and safety regulations across multiple sites, with a focus on service excellence and safety standards.

Qualifications

• 3–5 years’ experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings.
• Excellent communication, customer service, and stakeholder management skills.
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems.
• Knowledge of H&S regulations, risk assessments, and safe working procedures.
• Desirable: IOSH/NEBOSH qualification; multi-site experience.

Responsibilities

• Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo).
• Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance and manage purchase orders.
• Reception & Front-of-House: Provide professional reception coverage and visitor management.
• Compliance & Safety: Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting).

Skills

Facilities management experience

Front-of-house/reception

Communication skills

MS Office

CAFM/CMMS systems

Building Management Systems

Organisational skills

Tools

Corrigo CAFM

CMMS

Building Management System

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

We are seeking an experienced Facilities Building Coordinator to deliver exceptional facilities management and customer service at Compton House, with operational oversight of Power Engineering Services and DRC sites. This role combines facilities coordination with front-of-house reception support (Mondays, Fridays, and cover for absences).

Key Responsibilities

• Operational Oversight: Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.
• Service Delivery: Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.
• Reception & Front-of-House: Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.
• Compliance & Safety: Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.

Essential Requirements

• 3-5 years’ experience in integrated facilities management within commercial environments.
• Front-of-house/reception experience, ideally in corporate settings.
• Excellent communication, customer service, and stakeholder management skills.
• Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems.
• Strong organisational skills with ability to manage multiple priorities.
• Knowledge of H&S regulations, risk assessments, and safe working procedures.
• Desirable: IOSH/NEBOSH qualification, multi-site experience, understanding of M&E services.
• Location: On-site - Birmingham, GBR.