Facilities & Safety Coordinator - Flexible Hours

BPP Holdings; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Job summary

BPP Holdings in Birmingham seeks a Facilities and Services Officer to manage building operations, health and safety, IT support and day-to-day site services across a multi-floor centre.

The role covers security, reception, room checks, basic repairs, and coordinating with contractors, with a rota including evenings, weekends and bank holidays.

This centre-based post requires flexibility and commitment to high service standards in a busy education environment.

Qualifications

• Demonstrable record of providing assistance within a facilities, property or retail environment.
• Ability to take ownership of issues and manage tasks.
• Well-organised with attention to detail and ability to prioritise under pressure.

Responsibilities

• Open / Close the building and maintain security levels.
• Manage reception desk and cover reception as part of a rota (to include weekends and evenings).
• Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise.
• Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance.
• Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate.
• Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required.
• Manage sufficient material stock levels in support of course demand.
• Receive, document and dispatch goods and services including post.
• Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs.
• Daily completion of documented building checks
• Act as the first point of contact for facilities/building issues (building management, landlord and contractors).
• Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress).
• Carry out basic repairs and maintenance to building fabric and equipment
• Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
• Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
• Management of personal emergency evacuation procedures (PEEP)
• Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
• Assist faculty in classrooms as and when required, with basic IT troubleshooting
• Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
• Supervise and assist cleaning and catering teams. Raise cleaning issues, advise on catering requirements etc. Provide support and manage refreshments for internal and external BPP events
• Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
• Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
• Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
• Create and issue staff and students lanyards
• Ensuring all staff and students wear lanyards whilst on site
• Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
• Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service levels

Skills

Facilities management

IT troubleshooting

Customer service

Health & safety awareness

Communication skills

Teamwork

Problem solving

Flexible / adaptable

Tools

Microsoft Word

Excel

PowerPoint

Job description

BPP Holdings in Birmingham seeks a Facilities and Services Officer to manage building operations, health and safety, IT support and day-to-day site services across a multi-floor centre.

The role covers security, reception, room checks, basic repairs, and coordinating with contractors, with a rota including evenings, weekends and bank holidays.

This centre-based post requires flexibility and commitment to high service standards in a busy education environment.