Facilities Contracts Manager - Hard Services PFI

ZipRecruiter; City Of London; On-site; GBP 60,000 - 65,000; Full time

Job summary

A facilities management provider seeks an experienced Facilities Contract Manager to oversee operations across 18 healthcare sites in Southwest London. This role requires strong expertise in facilities and contract management, with a focus on delivering community value. Candidates must have proven experience in a PFI environment and excellent client-facing skills. A competitive salary of £60,000 - £65,000 plus package and bonus is offered.

Benefits

Package

Bonus

Travel/car allowance

Qualifications

• Proven experience in facilities or contract management, ideally in a healthcare or multi-site FM.
• Strong commercial acumen, able to manage budgets and challenge scope creep.
• Excellent client-facing and stakeholder management skills.

Responsibilities

• Provide operational oversight of all 18 sites.
• Manage projects and coordinate with direct reports and subcontractors.
• Serve as primary client interface, ensuring service excellence.

Skills

Facilities management

Contract management

Commercial acumen

Stakeholder management

Technical background in hard FM

Job description

Overview

Facilities Contract Manager – Primary Care Trust Portfolio - PFI Contract

Southwest London | £60,000 - £65,000 + Package + Bonus + Travel/car allowance

We are seeking a highly skilled Facilities Contract Manager to oversee and take full operational and commercial ownership of a Primary Care Trust contract across 18 satellite sites in Southwest London, including areas such as Wimbledon, Norwood, Streatham, and surrounding locations. These sites, including GP surgeries, community clinics, and dental practices, are all managed under a single facilities management contract with diverse requirements.

Responsibilities

• Provide day-to-day leadership and operational oversight of all 18 sites.
• Manage people and projects, coordinating with both direct reports and subcontractors.
• Whilst a Technical Services Manager supports you, you will be required to keep abreast of contract KPIs and compliance standards.
• Serve as the primary client interface, ensuring service excellence while balancing expectations and commercial boundaries.
• Identify and escalate out-of-scope requests, issue quotations, and protect contract profitability.
• Regularly report to the Operations Manager and actively participate in internal strategic planning.

Ideal Candidate

• Proven experience in Facilities / contract management, ideally within a PFI/PPP environment found in healthcare or multi-site FM environments.
• Strong commercial acumen, with the ability to manage budgets effectively and challenge scope creep.
• A technical background in hard FM services is desirable.
• Excellent client-facing and stakeholder management skills.
• Able to liaise with all interested parties, such as the overall SPV (Special Purpose vehicle) and Community Health Partnership. Adopting a diplomatic and considered approach whilst keeping abreast of the commercial and contractual obligations.
• Proactive, organised, and solutions-driven, with a strong sense of ownership and accountability.

This is a high-profile role within a leading FM service provider, offering the right candidate an opportunity to drive significant impact within a portfolio that delivers meaningful community value.