Facilities CAFM Helpdesk Administrator

Caretech; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Caretech is seeking a Facilities Admin/Coordinator to input, process and collate data on the CAFM system and databases in Gateshead. You will log maintenance requests, assign tasks to contractors, and prepare reports for Estates and Operational staff.

The role requires strong IT skills, accuracy and the ability to manage multiple tasks while coordinating with site staff and contractors. You will promote equal opportunities and support safer recruitment practices in line with government

Qualifications

• Provide accurate input and processing of data on CAFM systems and databases.
• Maintain and log maintenance requests, assigning tasks to Contractors or Maintenance Operatives.
• Prepare reports from CAFM data for Estates and Operational personnel.
• Track repairs and overdue works to ensure timely completion.
• Coordinate maintenance workers via the CAFM system with clear communication.
• Liaise with Contractors and Site Staff to ensure smooth operations.
• Provide administration support to Regional Facilities Managers.
• Promote equal opportunities and challenge discriminatory behaviour as required.

Responsibilities

• To be fully conversant with Word, Excel and other Microsoft Office applications.
• Demonstrate excellent written and computer skills with high accuracy.
• Make decisions based on own knowledge while seeking guidance from the Regional Facilities Manager when necessary.
• Develop communication skills including telephone manner, enthusiasm, drive and self-motivation.
• Exhibit excellent time management and ability to prioritise workload to meet deadlines.
• Show excellent organisational skills and the ability to use own initiative.
• Demonstrate analytical and problem solving abilities.
• Able to work alone or as part of a team.

Job description

Caretech is seeking a Facilities Admin/Coordinator to input, process and collate data on the CAFM system and databases in Gateshead. You will log maintenance requests, assign tasks to contractors, and prepare reports for Estates and Operational staff.

The role requires strong IT skills, accuracy and the ability to manage multiple tasks while coordinating with site staff and contractors. You will promote equal opportunities and support safer recruitment practices in line with government