Estates Helpdesk Administrator

Caretech; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Caretech is seeking a Facilities Admin/Coordinator to input, process and collate data on the CAFM system and databases in Gateshead. You will log maintenance requests, assign tasks to contractors, and prepare reports for Estates and Operational staff.

The role requires strong IT skills, accuracy and the ability to manage multiple tasks while coordinating with site staff and contractors. You will promote equal opportunities and support safer recruitment practices in line with government

Qualifications

• Provide accurate input and processing of data on CAFM systems and databases.
• Maintain and log maintenance requests, assigning tasks to Contractors or Maintenance Operatives.
• Prepare reports from CAFM data for Estates and Operational personnel.
• Track repairs and overdue works to ensure timely completion.
• Coordinate maintenance workers via the CAFM system with clear communication.
• Liaise with Contractors and Site Staff to ensure smooth operations.
• Provide administration support to Regional Facilities Managers.
• Promote equal opportunities and challenge discriminatory behaviour as required.

Responsibilities

• To be fully conversant with Word, Excel and other Microsoft Office applications.
• Demonstrate excellent written and computer skills with high accuracy.
• Make decisions based on own knowledge while seeking guidance from the Regional Facilities Manager when necessary.
• Develop communication skills including telephone manner, enthusiasm, drive and self-motivation.
• Exhibit excellent time management and ability to prioritise workload to meet deadlines.
• Show excellent organisational skills and the ability to use own initiative.
• Demonstrate analytical and problem solving abilities.
• Able to work alone or as part of a team.

Job description

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers.
• Employees are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference.

• To be fully conversant with Word, Excel and other Microsoft office applications
• Excellent written and computer skills including accuracy
• Make decisions based on own knowledge seeking guidance from the Regional Facilities Manager when necessary
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative Proven track record of working in an office environment
• Analytical and problem solving skills
• Able to work alone or as part of a team

Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way.