Facilities Billing & Works Coordinator

Mitie; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover up to four times salary

Enhanced pension contributions

Save-as-you-earn scheme and share plan

Job summary

Mitie is seeking a Small Works Coordinator to support the DfT contract in Birmingham. The role focuses on planning, prioritising tasks, and ensuring timely billing for chargeable work, with BPSS checks prior to starting.

The ideal candidate will have strong administration experience within an M&E or facilities management environment, be highly precise, and customer focused. A busy, challenge‑driven setting awaits.

Qualifications

• Demonstrated customer service experience and ability to respond to client requirements.
• Financial awareness with tasks like raising quotations, purchase orders and invoice reviews.
• Computer literacy, especially Microsoft Office or service request software.
• Knowledge of FM software packages would be advantageous.

Responsibilities

• Assign billable work to contractors or Regional Team and obtain estimates.
• Raise and submit quotations and answer client queries.
• Raise, revise and submit purchase orders.
• Instruct contractors and suppliers ensuring HSE and compliant processes.
• Instruct self-delivery jobs using the auto-scheduling system.
• Update and attach required paperwork to close and bill works promptly.
• Act as the regional point of contact and conduct regular calls with teams and suppliers to manage job lists.

Skills

Customer service

Financial awareness

MS Office

FM software

Job description

Mitie is seeking a Small Works Coordinator to support the DfT contract in Birmingham. The role focuses on planning, prioritising tasks, and ensuring timely billing for chargeable work, with BPSS checks prior to starting.

The ideal candidate will have strong administration experience within an M&E or facilities management environment, be highly precise, and customer focused. A busy, challenge‑driven setting awaits.