Small Works Coordinator

Mitie; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover up to four times salary

Enhanced pension contributions

Save-as-you-earn scheme and share plan

Job summary

Mitie is seeking a Small Works Coordinator to support the DfT contract in Birmingham. The role focuses on planning, prioritising tasks, and ensuring timely billing for chargeable work, with BPSS checks prior to starting.

The ideal candidate will have strong administration experience within an M&E or facilities management environment, be highly precise, and customer focused. A busy, challenge‑driven setting awaits.

Qualifications

• Demonstrated customer service experience and ability to respond to client requirements.
• Financial awareness with tasks like raising quotations, purchase orders and invoice reviews.
• Computer literacy, especially Microsoft Office or service request software.
• Knowledge of FM software packages would be advantageous.

Responsibilities

• Assign billable work to contractors or Regional Team and obtain estimates.
• Raise and submit quotations and answer client queries.
• Raise, revise and submit purchase orders.
• Instruct contractors and suppliers ensuring HSE and compliant processes.
• Instruct self-delivery jobs using the auto-scheduling system.
• Update and attach required paperwork to close and bill works promptly.
• Act as the regional point of contact and conduct regular calls with teams and suppliers to manage job lists.

Skills

Customer service

Financial awareness

MS Office

FM software

Job description

ROLE: Small Works CoordinatorHOURS: 40 hours a weekLOCATION: Birmingham

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Small Works Coordinator to join the DfT contract. This role is ideal for a candidate who shows a positive attitude towards challenges and enjoys a busy environment, supporting the contract in billing chargeable pieces of work.

If you possess strong administration skills gained from working within an M&E company or Facilities Management environment and enjoy planning, arranging and prioritising a wide range of tasks, this could be the role for you. Owning previous experience or an interest in FM and service delivery, you can demonstrate a high level of precision and customer focus. Due to the nature of the site, the successful candidate will need to pass a BPSS check prior to starting the role.

Role Responsibilities:

• Assign billable pieces of work to the appropriate contractors or Regional Team and send relevant information to obtain estimates.
• Raise and submit quotations, answering queries raised by clients.
• Raise, revise and submit purchase orders.
• Instruct contractors and suppliers, ensuring HSE and compliant processes are followed.
• Instruct self-delivery jobs using the auto-scheduling system.
• Update and attach all required paperwork in order to close and bill works in a timely manner.
• Act as the preferred point of contact for a Region and conduct regular calls with operational teams and suppliers to manage job lists and updates.

Required Qualifications:

• Ideally possess customer service experience and demonstrate the ability to respond to and act on client requirements.
• Possess financial awareness, including raising quotations, purchase orders and reviewing invoices.
• Be computer literate, particularly in Microsoft Office and/or service request software.
• Knowledge of FM and similar software packages would be advantageous.

What's in it for you?

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).