Small Works Coordinator

Mitie Group; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 42,000; Full time

Job summary

Mitie is seeking a Small Works Coordinator on the DfT contract to support planning, coordination and billing of billable works with a strong focus on accuracy and customer service.

You will raise quotations and purchase orders, instruct contractors, and manage job lists across regions. The role requires attention to regulatory compliance and a BPSS check prior to starting.

Qualifications

• Strong administration skills gained from working within an M&E or Facilities Management environment.
• Ability to plan, arrange and prioritise a wide range of tasks.
• BPSS check required prior to starting the role.

Responsibilities

• Assign billable pieces of work to contractors or Regional Team and send information for estimates.
• Raise and submit quotations, answer client queries.
• Raise, revise and submit purchase orders.
• Instruct contractors and suppliers, ensuring HSE and compliant processes are followed.
• Instruct self-delivery jobs using auto-scheduling system.
• Update and attach paperwork to close and bill works promptly.
• Act as the main contact for a Region and conduct regular calls with teams and suppliers.
• Possess customer service experience and respond to client requirements.
• Maintain financial awareness including quotations, purchase orders and invoice review.
• Be computer literate, with MS Office and service request software.
• Knowledge of FM software packages is advantageous.

Skills

Administration skills

Planning & prioritising

Customer focus

Microsoft Office

Tools

Service request software

Job description

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Small Works Coordinator to join the DfT contract. This role is ideal for a candidate who shows a positive attitude towards challenges and enjoys a busy environment, supporting the contract in billing chargeable pieces of work.

If you possess strong administration skills gained from working within an M&E company or Facilities Management environment and enjoy planning, arranging and prioritising a wide range of tasks, this could be the role for you. Owning previous experience or an interest in FM and service delivery, you can demonstrate a high level of precision and customer focus. Due to the nature of the site, the successful candidate will need to pass a BPSS check prior to starting the role.

Role Responsibilities:

• Assign billable pieces of work to the appropriate contractors or Regional Team and send relevant information to obtain estimates.
• Raise and submit quotations, answering queries raised by clients.
• Raise, revise and submit purchase orders.
• Instruct contractors and suppliers, ensuring HSE and compliant processes are followed.
• Instruct self-delivery jobs using the auto-scheduling system.
• Update and attach all required paperwork in order to close and bill works in a timely manner.
• Act as the preferred point of contact for a Region and conduct regular calls with operational teams and suppliers to manage job lists and updates.
• Ideally possess customer service experience and demonstrate the ability to respond to and act on client requirements.
• Possess financial awareness, including raising quotations, purchase orders and reviewing invoices.
• Be computer literate, particularly in Microsoft Office and/or service request software.
• Knowledge of FM and similar software packages would be advantageous.