Soft FM Manager – Lead Safety & Service Delivery

Sodexo; Dawley; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Sodexo rewards and benefits

Job summary

Sodexo, delivering Soft Facilities Management for HMRC at the Telford site, seeks an experienced Facilities Manager to lead operations safely, compliantly, efficiently and to the required standards. You will have strong leadership, people management and commercial awareness, and you will work closely with Hard FM and wider operations teams to ensure service excellence.

The role requires managing budgets, coaching teams, maintaining audit readiness and driving continuous improvement across Soft

Qualifications

• Facilities Management experience across Soft and Hard Services.
• Proven experience leading and developing teams.
• Strong leadership, coaching and communication skills.
• Good commercial and financial awareness, including budget management.
• Excellent interpersonal and client relationship skills.
• Ability to manage competing priorities and deliver against contractual requirements.
• Strong understanding of Health & Safety, compliance and operational standards.

Responsibilities

• Lead the day-to-day delivery of Soft FM services across the site.
• Ensure all services meet contractual, statutory, Health & Safety and quality requirements.
• Manage, coach and develop teams to deliver high standards of service.
• Monitor service performance, KPIs, audits and compliance.
• Manage budgets, costs and resources effectively.
• Build and maintain strong relationships with clients, customers, suppliers and stakeholders.
• Support the Hard FM team with an understanding of technical services.
• Ensure the site remains audit-ready and compliant.
• Oversee risk assessments, safe systems of work, contractor controls and site procedures.
• Identify opportunities for service improvement, innovation and efficiency.
• Ensure appropriate training, documentation and processes are in place.
• Respond effectively to incidents, operational issues and changing business requirements.

Skills

Leadership

Team development

Client management

Budget management

Health & Safety

Communication skills

Education

NEBOSH qualification

Job description

Sodexo, delivering Soft Facilities Management for HMRC at the Telford site, seeks an experienced Facilities Manager to lead operations safely, compliantly, efficiently and to the required standards. You will have strong leadership, people management and commercial awareness, and you will work closely with Hard FM and wider operations teams to ensure service excellence.

The role requires managing budgets, coaching teams, maintaining audit readiness and driving continuous improvement across Soft