Facilities Assistant

OCS; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

OCS UK & Ireland is seeking a dedicated Facilities Supervisor to support soft FM services across a multi-site environment in Manchester. You will coordinate cleaning, waste, reception, catering and other support services while maintaining health and safety compliance and delivering excellent service levels.

The role requires experience managing soft services within a facilities management setting, strong organisational and communication skills, and the ability to lead operational teams and

Qualifications

• Must have Right to Work in the UK and ability to pass very high level security clearance.
• Proven experience managing soft services within a facilities management or service delivery environment.
• Experience supervising operational teams and coordinating service delivery across multiple workstreams.
• Strong organisational and interpersonal communication skills with ability to maintain client relationships.
• Strong IT skills, including Microsoft Office applications and reporting systems.
• Ability to analyse operational data and produce accurate management reports.

Responsibilities

• Assist with the day-to-day delivery of soft FM services including cleaning, waste management, security, reception and catering.
• Conduct routine workplace inspections and report issues or service deficiencies.
• Support meeting room setup, office moves and event arrangements.
• Liaise with contractors, suppliers, and service providers to ensure standards are maintained.
• Respond to facility-related requests and help resolve employee or customer queries.
• Monitor stock levels of consumables and place orders when required.
• Maintain accurate records, reports, and compliance documentation.
• Promote health, safety, and environmental standards within the workplace.
• Support audits and ensure service delivery meets agreed service levels and KPIs.

Skills

Right to work in the UK

Security clearance

Facilities management experience

Team supervision

Analytical reporting

MS Office

Tools

CAFM platforms

Helpdesk systems

Job description

About The Role:

Days of Working: This position will be based at First Street Hub, Manchester, two vacancies available, one workingr 8.00am to 4.00pm and the other is for 11am to 7.00pm.

To assist in the effective delivery of Soft Facilities Management services, ensuring a clean, safe, and welcoming environment through the coordination of cleaning, waste, reception, catering, and other support services while maintaining compliance with health and safety requirements.

As part of your role, your key responsibilities will include, but are not limited to:

• Assist with the day-to-day delivery of soft FM services, including cleaning, waste management, security, reception, catering, and mail services.
• Conduct routine workplace inspections and report any issues or service deficiencies.
• Support meeting room setup, office moves, and event arrangements.
• Liaise with contractors, suppliers, and service providers to ensure standards are maintained.
• Respond to facility-related requests and help resolve employee or customer queries.
• Monitor stock levels of consumables and place orders when required.
• Maintain accurate records, reports, and compliance documentation.
• Promote health, safety, and environmental standards within the workplace.
• Support audits and ensure service delivery meets agreed service levels and KPIs.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass very high level security clearance.
• Proven experience managing soft services within a facilities management or service delivery environment.
• Experience supervising operational teams and coordinating service delivery across multiple workstreams.
• Strong organisational skills with the ability to manage competing priorities and maintain high service standards.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive client relationships.
• Strong IT skills, including experience using Microsoft Office applications and reporting systems.
• Ability to analyse operational data and produce accurate management reports.

Desirable:

• Experience working within a multi-site facilities management contract.
• Knowledge of helpdesk systems, CAFM platforms, and service management processes.
• Familiarity with recruitment activities, disciplinary procedures, and general HR practices.
• Experience supporting audits, compliance requirements, and continuous improvement initiatives.
• Understanding of KPI and SLA management within a facilities management environment.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.