Facilities Assistant

Mitie; Garretts Green; On-site; GBP 16,000 - 20,000; Part time

Job summary

Mitie Group is seeking a Facilities Assistant for DVSA Garretts Green, Birmingham. The role supports operational management of the site under the Compliance Manager on the DfT FM contract, including front desk duties and visitor management.

Candidates must pass security checks to work on client premises, and will contribute to health and safety compliance and service delivery improvements across the complex.

Qualifications

• Experience of FM services on a large corporate office environment.
• Excellent people communication skills; ability to manage and develop positive relationships with both on site staff and visitors to the site.
• Good working knowledge of H&S related to TFM services.
• Ability to remain calm when under pressure.
• Desirable: SIA licence or willingness to train as monitoring CCTV is part of the role.
• Desirable: First Aid.
• Desirable: IOSH managing safely or equivalent in FM.
• Desirable: Manual Handling.

Responsibilities

• Man the front desk, ensuring security protocols are followed and issue visitor passes.
• Advise staff that visitors have arrived and ensure signing in/out.
• Ensure activities comply with Health & Safety, Quality, Environment & Sustainability, and Employment Legislation.
• Embed a zero-accidents culture of Health and Safety within the contract.
• Liaise with client representatives on service delivery, performance improvements and development.
• Work with Interserve and third-party suppliers for integrated service delivery.
• Coordinate with specialist teams to capture best practices.
• Support facilities team during evacuations and drills.
• Ensure entrance area is clean and tidy and manage visitor management/CCTV monitoring.
• Maintain H&S compliance including inspections and investigations.

Skills

FM services experience

People communication

Health & Safety knowledge

Under pressure composure

Job description

Job Title: Facilities Assistant
Salary: £18,174
Contract Type: Permanent
Type of Employment: Part Time
Total Weekly Contractual Hours: 25
Shift Description: 07:00 to 12:00 (week one) & 14:00 to 19:00 (week two)
Location: DVSA, Granby Avenue, Garretts Green, Birmingham, West Midlands, England B33 0SD
Position Overview
The purpose of this role is to provide operational management of the DVSA Garretts Green reporting to the Compliance Manager on the Department of Transport (DfT) facilities management contract.
Candidates will be required to meet security checks in order to work on the client premises.

Responsibilities

• Man the front desk ensuring all security protocols are managed and adhered to. Prepare and issue visitor passes. Advise relevant staff that visitors have arrived. Ensure all visitors sign in and out

• Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• To embed a zero accidents culture of Health and Safety within the contract

• Liaise and communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• To work with all Interserve businesses and Third Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders

• Liaison with the specialist function teams outside the account to ensure full capture of best practise
• Support the Facilities team during evacuations
• Ensure that the entrance area is clean and tidy
• Visitor management at the complex, issue of building passes and ensuring the complex is secure including CCTV monitoring
• Ensure that the Garretts Green complex remains H&S compliant including H&S inspections, conducting proactive checks and undertaking investigations.
• Manage FM issues raised by staff and visitors. Raise Work Orders with FM provider ensure faults are reported and progressed. Act as escalation point for all issues at this complex.
• Regular meetings with other managers at the complex
• Undertake risk assessments, analysing waste usage and monitoring energy efficiency.
• Manage email box and respond to queries and requests in a timely fashion.
• Manage meeting room booking system for Garretts Green.
• Liaise with TFM colleagues on additions and deletions of FM services for Garretts Green.
• Liaise with Line manager on security issues.
• Act as Incident Controller for Garretts Green. Arrange regular fire drills and training for fire wardens and marshals.
• Act as First Aider for the site.

What we are looking for:

Essential:

• Experience of FM services on a large Corporate office environment
• Excellent people communication skills; ability to manage and develop positive relationships with both on site staff and visitors to the site

• Good working knowledge of H&S related to TFM services.
• Ability to remain calm when under pressure

Desirable:

• SIA licence or willingness to train as monitoring CCTV is part of the role
• First Aid
• IOSH managing safely or equivalent in FM
• Manual Handling

Personal Qualities & Behaviours:

• A team player but able to work under own initiative and able to escape matters out of own limitations
• Ability to organise and prioritise workload for multiple resources and functional areas
• Strong communications skills, both written and verbal
• A strong customer centric approach
• Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
• Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
• Ability to make decisions based on key evidence and informatio