Facilities Administrator

Hatched Recruitment Group; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hatched Recruitment Group is seeking a highly organised Technical / Facilities Administrator to join a local authority's Facilities Management team in Bournemouth. You will provide comprehensive administrative support, ensuring service continuity and effective delivery of Soft FM maintenance contracts. The ideal candidate will have experience in administrative roles, strong organisational skills, and proficiency in Microsoft Office. This position offers an opportunity to improve processes and support maintenance operations.

Qualifications

• Proven experience in an administrative support role, ideally within facilities management or public sector.
• Confident in handling complex queries and resolving issues professionally.
• Proactive, flexible, and a strong team player.

Responsibilities

• Administer Soft FM maintenance contracts, ensuring effective coordination and oversight.
• Monitor inspections and ensure compliance with contractual requirements.
• Chase, process, and manage contractor invoices in line with financial procedures.

Skills

Strong organisational skills

Experience with stakeholders

Ability to analyse information

Microsoft Word, Excel, and PowerPoint

Education

A Level standard or equivalent

Job description

A local authority is seeking a highly organised and proactive Technical / Facilities Administrator to join its Facilities Management team. This is a key role providing comprehensive administrative support to ensure service continuity, quality, and the effective delivery of Soft FM maintenance contracts.

You will be part of a collaborative administration team, supporting both planned and reactive maintenance activities while helping to ensure operational efficiency across the service. The role requires someone who enjoys a challenge, can manage competing priorities, and is confident working both independently and as part of a team.

Key Responsibilities

• Administer Soft FM maintenance contracts, ensuring effective coordination and oversight
• Monitor inspections and ensure compliance with contractual requirements
• Chase, process, and manage contractor invoices in line with financial procedures
• Liaise with technical teams to obtain and record site feedback
• Support planned and responsive maintenance activities
• Act as a point of contact for internal and external enquiries, resolving issues or escalating where appropriate
• Undertake data analysis and produce reports from multiple systems to support decision-making
• Arrange and support meetings, including diary management, agenda preparation, minute taking, and follow-up actions
• Maintain accurate and secure electronic and manual record systems
• Identify and implement process improvements to enhance service delivery
• Provide support to the helpdesk rota where required

About You

• Educated to A Level standard or equivalent experience
• Proven experience in an administrative support role, ideally within a facilities management or public sector environment
• Experience working with a range of stakeholders, including external partners
• Strong organisational skills with the ability to plan, prioritise, and manage workloads effectively
• Ability to analyse information and produce accurate reports
• Confident in handling complex queries and resolving issues professionally
• Good working knowledge of IT systems, including Microsoft Word, Excel, and PowerPoint
• Proactive, flexible, and a strong team player