Facilities Assistant

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

Share plan

Mitie Stars recognition prize

Job summary

Mitie Cleaning & Hygiene Services is seeking a Facilities Assistant for the DVSA site in Birmingham. The role is part-time with total weekly hours of 25 across early morning and late afternoon shifts.

You will manage front desk security, issue visitor passes and sign-ins while complying with HSE and company policies. The position involves coordinating with multiple teams, supporting evacuations, and maintaining a safe, clean access point.

Qualifications

• Experience of FM services on a large corporate office environment.
• Excellent people communication skills; ability to manage and develop positive relationships with onsite staff and visitors.
• Good working knowledge of Health & Safety related to TFM services.
• Ability to remain calm when under pressure.

Responsibilities

• Staff at front desk and visitor management; issue passes and sign-in.
• Ensure compliance with statutory requirements and corporate policies.
• Embed a zero-accident culture of Health and Safety.
• Liaise with client units on service delivery and improvements.
• Coordinate with Interserve and third-party suppliers for integrated service delivery.
• Support evacuations and incident handling.
• Manage entrances and CCTV monitoring; ensure security of the complex.
• Conduct risk assessments and monitor energy usage.

Skills

FM services experience

Security and Health & Safety knowledge

Excellent communication

Customer service focus

Job description

Better places, thriving communities.

Job Title: Facilities Assistant

Salary: £18,174

Contract Type: Permanent

Type of Employment: Part Time

Total Weekly Contractual Hours: 25

Shift Description: 07:00 to 12:00 (week one) & 14:00 to 19:00 (week two)

Location: DVSA, Granby Avenue, Garretts Green, Birmingham, West Midlands, England B33 0SD

Position Overview

The purpose of this role is to provide operational management of the DVSA Garretts Green reporting to the Compliance Manager on the Department of Transport (DfT) facilities management contract.

Candidates will be required to meet security checks in order to work on the client premises.

Responsibilities

• Man the front desk ensuring all security protocols are managed and adhered to. Prepare and issue visitor passes. Advise relevant staff that visitors have arrived. Ensure all visitors sign in and out
• Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• To embed a zero accidents culture of Health and Safety within the contract
• Liaise and communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• To work with all Interserve businesses and Third Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders
• Liaison with the specialist function teams outside the account to ensure full capture of best practise
• Support the Facilities team during evacuations
• Ensure that the entrance area is clean and tidy
• Visitor management at the complex, issue of building passes and ensuring the complex is secure including CCTV monitoring
• Ensure that the Garretts Green complex remains H&S compliant including H&S inspections, conducting proactive checks and undertaking investigations.
• Manage FM issues raised by staff and visitors. Raise Work Orders with FM provider ensure faults are reported and progressed. Act as escalation point for all issues at this complex.
• Regular meetings with other managers at the complex
• Undertake risk assessments, analysing waste usage and monitoring energy efficiency.
• Manage email box and respond to queries and requests in a timely fashion.
• Manage meeting room booking system for Garretts Green.
• Liaise with TFM colleagues on additions and deletions of FM services for Garretts Green.
• Liaise with Line manager on security issues.
• Act as Incident Controller for Garretts Green. Arrange regular fire drills and training for fire wardens and marshals.
• Act as First Aider for the site.

Essential

What we are looking for:

• Experience of FM services on a large Corporate office environment
• Excellent people communication skills; ability to manage and develop positive relationships with both on site staff and visitors to the site
• Good working knowledge of H&S related to TFM services.
• Ability to remain calm when under pressure

Desirable

• SIA licence or willingness to train as monitoring CCTV is part of the role
• First Aid
• IOSH managing safely or equivalent in FM
• Manual Handling

Personal Qualities & Behaviours

• A team player but able to work under own initiative and able to escape matters out of own limitations
• Ability to organise and prioritise workload for multiple resources and functional areas
• Strong communications skills, both written and verbal
• A strong customer centric approach
• Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
• Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
• Ability to make decisions based on key evidence and informatio

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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