Facilities Assistant

Mitie; Garretts Green; On-site; GBP 16,000 - 20,000; Part time

Job summary

Mitie is seeking a Facilities Assistant for the DVSA Garretts Green site in Birmingham. The role provides operational management of the FM contract, reporting to the Compliance Manager, with 25 weekly hours and shifts from 07:00–12:00 and 14:00–19:00 in a two-week pattern.

Candidates must pass security checks to work on client premises. Key duties include front desk security, visitor management, ensuring statutory compliance, coordinating with FM providers, and supporting safety, incident

Qualifications

• Excellent people communication and relationship-building skills.
• Good knowledge of health and safety within facilities management.
• Ability to remain calm and professional under pressure.
• SIA licence or willingness to train for CCTV monitoring, if required.
• IOSH Managing Safely or equivalent FM qualification.

Responsibilities

• Man the front desk ensuring security protocols are followed and issue visitor passes.
• Ensure compliance with Health & Safety, QA, Environment & Sustainability and Employment Legislation.
• Embed a zero-accident safety culture across the contract.
• Liaise with client representatives on service delivery and improvements.
• Coordinate with FM providers and third-party suppliers for integrated service delivery.
• Assist with evacuations and incident response; act as Incident Controller as needed.
• Maintain reception area, manage CCTV monitoring and secure access.
• Conduct risk assessments and monitor energy usage and waste.
• Manage meeting room bookings and respond to queries promptly.

Skills

People communication

Calm under pressure

Team player

Customer centric

Education

IOSH Managing Safely

SIA Licence

First Aid

Job description

Job Title: Facilities Assistant Salary: £18,174Contract Type: PermanentType of Employment: Part TimeTotal Weekly Contractual Hours: 25Shift Description: 07:00 to 12:00 (week one) & 14:00 to 19:00 (week two) Location: DVSA, Granby Avenue, Garretts Green, Birmingham, West Midlands, England B33 0SDPosition OverviewThe purpose of this role is to provide operational management of the DVSA Garretts Green reporting to the Compliance Manager on the Department of Transport (DfT) facilities management contract.Candidates will be required to meet security checks in order to work on the client premises.

Responsibilities

• Man the front desk ensuring all security protocols are managed and adhered to. Prepare and issue visitor passes. Advise relevant staff that visitors have arrived. Ensure all visitors sign in and out
• Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• To embed a zero accidents culture of Health and Safety within the contract
• Liaise and communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• To work with all Interserve businesses and Third Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders
• Liaison with the specialist function teams outside the account to ensure full capture of best practise
• Support the Facilities team during evacuations
• Ensure that the entrance area is clean and tidy
• Visitor management at the complex, issue of building passes and ensuring the complex is secure including CCTV monitoring
• Ensure that the Garretts Green complex remains H&S compliant including H&S inspections, conducting proactive checks and undertaking investigations.
• Manage FM issues raised by staff and visitors. Raise Work Orders with FM provider ensure faults are reported and progressed. Act as escalation point for all issues at this complex.
• Regular meetings with other managers at the complex
• Undertake risk assessments, analysing waste usage and monitoring energy efficiency.
• Manage email box and respond to queries and requests in a timely fashion.
• Manage meeting room booking system for Garretts Green.
• Liaise with TFM colleagues on additions and deletions of FM services for Garretts Green.
• Liaise with Line manager on security issues.
• Act as Incident Controller for Garretts Green. Arrange regular fire drills and training for fire wardens and marshals.
• Act as First Aider for the site.

What we are looking for:

• Experience of FM services on a large Corporate office environment
• Excellent people communication skills; ability to manage and develop positive relationships with both on site staff and visitors to the site
• Good working knowledge of H&S related to TFM services.
• Ability to remain calm when under pressure
• SIA licence or willingness to train as monitoring CCTV is part of the role
• First Aid
• IOSH managing safely or equivalent in FM

Personal Qualities & Behaviours:

• A team player but able to work under own initiative and able to elevate matters out of own limitations
• Ability to organise and prioritise workload for multiple resources and functional areas
• Strong communications skills, both written and verbal
• A strong customer centric approach
• Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
• Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.
• Ability to make decisions based on key evidence and informatio