Caretaker

CBRE Local UK; City Of London; On-site; GBP 21,000 - 27,000; Full time

Job summary

CBRE Local UK is seeking a diligent Caretaker/Management Operative to ensure occupied sites run efficiently, safely and with a high level of customer service. You will handle post, inductions, basic maintenance, safety checks, and act as the main on-site contact for facilities issues.

In this hands-on role you will work with contractors and colleagues to maintain clean, safe workplaces, perform routine inspections, support HVAC and electrical tasks, and log tasks in the CAFM system, contributing

Qualifications

• Excellent customer service is essential.
• Proactive, can-do attitude with strong problem-solving skills.
• Confident in working independently and managing multiple tasks.
• Maintains professional appearance and demeanor.
• Works safely and responsibly within own competence.
• Experience in facilities, maintenance, or building services preferred.

Responsibilities

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain records.
• Serve as key facilities contact; resolve queries efficiently.
• Coordinate with contractors and team for reactive maintenance.
• Represent facilities on-site and deliver customer service.
• Escalate concerns to client/management when needed.
• Carry out routine site inspections and report faults.
• Assist with basic cleaning and minor repairs as part of general maintenance.
• Assist with simple HVAC, fire alarm testing, and CAFM logging.

Skills

Customer service

Proactive

Independent working

Problem-solving

Strong communication

Tools

CAFM software

Job description

Caretaker/Management Operative

About the Role

As a Facilities Management Operative, you will play a key role in ensuring our occupied sites operate efficiently and safely while delivering an excellent customer experience. You will be the first point of contact for many facilities-related issues, working closely with employees, contractors, and the wider facilities team to maintain a high standard across the site.

This is a varied, hands-on role that requires a proactive approach, strong customer service skills, and pride in maintaining a safe and welcoming workplace.

Key Responsibilities

Facilities & Customer Support

• Manage all incoming and outgoing site post.
• Conduct contractor and visitor inductions and maintain accurate records.
• Act as a key contact for facilities-related issues, ensuring queries are resolved efficiently.
• Liaise with contractors and the wider facilities team to ensure reactive maintenance tasks are completed.
• Represent the Facilities Management function on-site and deliver exceptional customer service.
• Escalate building or service concerns to the client and management teams when required.
• Carry out routine site inspections, identifying and reporting faults or issues.

General Building Maintenance

• Basic cleaning of kitchen and washroom areas, including replenishing consumables and emptying bins.
• Carry out minor repairs and maintenance tasks, including:
• Tightening or replacing door handles, catches, and toilet seats.
• Adjusting monitor arms and furniture fittings.
• Minor fabric and building repairs.

Basic Electrical Tasks

• Replace desktop fuses and lamps.
• Check power supplies from sockets to workstations.
• Inspect and reset distribution board breakers where appropriate.

Basic Plumbing Tasks

• Isolate water supplies when required.
• Unblock toilets, sinks, and urinals.
• Tighten waste fittings.
• Descale water boilers and related equipment.

Additional Duties

• Make simple HVAC adjustments.
• Assist with routine fire alarm testing.
• Complete and update tasks logged through the CAFM system.
• Undertake any other reasonable duties within the scope of the role.

About You

• Takes pride in delivering excellent customer service.
• Has a proactive, can-do attitude and strong problem-solving skills.
• Is confident working independently and managing multiple tasks.
• Maintains a professional manner and smart appearance at all times.
• Works safely and responsibly within their level of competence.
• Has experience in facilities, maintenance, building services, or a similar environment (preferred).

What You'll Bring

• Strong communication and interpersonal skills.
• Basic maintenance knowledge across building fabric, plumbing, and electrical systems.
• Good attention to detail and organisational skills.
• A positive, flexible, and team-oriented approach