Facilities Assistant

Mitie Group; Tile Cross; On-site; GBP 16,000 - 20,000; Part time

Job summary

Mitie Group plc. seeks a Facilities Assistant for DVSA at Garretts Green, Birmingham. Part-time role (25 hours/week) with early/late shift pattern to cover 07:00-12:00 and 14:00-19:00 on alternating weeks.

You will manage visitor access, uphold security, and support facilities operations on site. The role requires meeting security checks and delivering services in line with Health & Safety, QA, and sustainability standards, while coordinating with client teams and external suppliers to ensure

Qualifications

• Experience delivering FM services in a large corporate office environment.
• Good knowledge of Health & Safety policies and procedures.
• Strong customer service and communication abilities.

Responsibilities

• Man the front desk and manage visitor passes; ensure security protocols are followed.
• Ensure compliance with statutory requirements and corporate policies (H&S, QA, Environment & Sustainability).
• Embed a zero-accidents Health & Safety culture within the contract.
• Liaise with client representatives and third-party suppliers to deliver integrated service.
• Act as Incident Controller, coordinate evacuations and fire drills; provide first aid on site.

Skills

Communication skills

Security awareness

Health and safety

Job description

Job Title: Facilities Assistant Salary: £18,174 Contract Type: Permanent Type of Employment: Part Time Total Weekly Contractual Hours: 25 Shift Description: 07:00 to 12:00 (week one) & 14:00 to 19:00 (week two) Location: DVSA, Granby Avenue, Garretts Green, Birmingham, West Midlands, England B33 0SD

Position Overview The purpose of this role is to provide operational management of the DVSA Garretts Green reporting to the Compliance Manager on the Department of Transport (DfT) facilities management contract. Candidates will be required to meet security checks in order to work on the client premises.

Responsibilities

• Man the front desk ensuring all security protocols are managed and adhered to. Prepare and issue visitor passes. Advise relevant staff that visitors have arrived. Ensure all visitors sign in and out
• Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
• To embed a zero accidents culture of Health and Safety within the contract
• Liaise and communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
• To work with all Interserve businesses and Third Party suppliers to provide an integrated and seamless service delivery model to the Client and its stakeholders
• Liaison with the specialist function teams outside the account to ensure full capture of best practise
• Support the Facilities team during evacuations
• Ensure that the entrance area is clean and tidy
• Visitor management at the complex, issue of building passes and ensuring the complex is secure including CCTV monitoring
• Ensure that the Garretts Green complex remains H&S compliant including H&S inspections, conducting proactive checks and undertaking investigations.
• Manage FM issues raised by staff and visitors. Raise Work Orders with FM provider ensure faults are reported and progressed. Act as escalation point for all issues at this complex.
• Regular meetings with other managers at the complex
• Undertake risk assessments, analysing waste usage and monitoring energy efficiency.
• Manage email box and respond to queries and requests in a timely fashion.
• Manage meeting room booking system for Garretts Green.
• Liaise with TFM colleagues on additions and deletions of FM services for Garretts Green.
• Liaise with Line manager on security issues.
• Act as Incident Controller for Garretts Green. Arrange regular fire drills and training for fire wardens and marshals.
• Act as First Aider for the site.

Experience of FM services on a large Corporate office environment

• Excellent people communication skills; ability to manage and develop positive relationships with both on site staff and visitors to the site
• Good working knowledge of H&S related to TFM services.
• Ability to remain calm when under pressure

Desirable:

• SIA licence or willingness to train as monitoring CCTV is part of the role
• First Aid
• IOSH managing safely or equivalent in FM
• Manual Handling

Personal Qualities & Behaviours:

• A team player but able to work under own initiative and able to elevate matters out of own limitations
• Ability to organise and prioritise workload for multiple resources and functional areas
• Strong communications skills, both written and verbal
• A strong customer centric approach
• Ability to coach colleagues and staff through the contractual processes, interact with people at all levels and proactively build professional creditability and relationships.
• Good communicator at all levels and have the ability to present their case competently ensuing all understand what is being delivered.