Facilities Helpdesk Co-ordinator

Keys; Halesowen; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 33 Days

Career Progression

DBS Check covered

Ongoing Training & Development

Pension Scheme

Wellbeing Support

Staff Referral Scheme

EPIC Awards

Blue Light discounts

Job summary

Keys is seeking a Facilities Officer Administrator to support a diverse property portfolio from their Halesowen office. The role is an MAT Leave Cover, assisting the Facilities Manager with maintenance requests, contractor liaison, and reporting.

Responsibilities include processing 1,000–1,500 monthly maintenance requests, managing invoices and supplier docs, and providing helpdesk support 9:00–17:00, Monday to Friday.

Qualifications

• 2+ years facilities management experience.
• Understanding of reactive property maintenance.
• Experience with Microsoft Excel or CAFM systems preferred.
• Understanding of statutory environmental considerations.
• Knowledge of asbestos, fire safety and legionella.

Responsibilities

• Collate and process monthly maintenance requests into the main database.
• Progress works to schedules or contractors for attendance.
• Liaise with maintenance operatives and contractors for timely completion and compliance.
• Manage contractor database and documentation per standards.
• Process and administer maintenance invoices and support PO/quote/accounts processes.
• Provide technical support via phone and email for business requests.
• Produce regular reports and assist the Facilities Manager as required.
• Respond promptly to business requests.
• Undertake projects or tasks as assigned by the Facilities Manager.

Skills

Facilities management

Reactive maintenance

Microsoft Excel

CAFM systems

Environmental awareness

Care sector experience

Tools

Microsoft Excel

CAFM Systems

Job description

Location: Office Based (Halesowen)

Contract: MAT Leave Cover

Facilities Officer Administrator, Property Administrator, Estates Administrator, Maintenance Administrator, Helpdesk Administrator

Brief

To assist the Facilities Manager to manage a diverse property portfolio to ensure group wide compliance and continuity of service to support vulnerable people.

To provide Helpdesk support across the portfolio Monday to Friday 09:00am to 17:00pm

Key Responsibilities

• Collate and process 1,000–1,500 monthly maintenance requests into the main database
• Progress works to MMT schedules, approved contractors, or for responsive attendance
• Liaise with Mobile Maintenance Operatives and contractors to ensure timely completion and compliance
• Manage contractor database and documentation, ensuring adherence to standards
• Process and administer maintenance invoices and support purchase order, quote, and accounts processes
• Provide technical support via phone and email for business requests
• Produce regular reports and assist the Facilities Manager as required
• Respond professionally and promptly to all business requests
• Undertake projects or tasks as assigned by the Facilities Manager

About you

• Essential: Minimum of 2 years facilities management experience.
• Essential: Understanding of reactive property maintenance.
• Desirable: Experience working with Microsoft Excel / CAFM Systems
• Desirable: An understanding of statutory environmental
• Desirable: Knowledge of the management of asbestos, fire safety and legionella
• Desirable: 2 years’ experience working within the care sector
• Annual Leave - 33 Days annual leave, inclusive of bank holidays
• Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
• DBS Check – we cover the cost of your DBS check and subsequent renewals
• Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
• Pension Scheme – start growing that pot for a healthy and happy retirement
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
• EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

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