Facilities Administrator

Nelson Permanent Placements; Stafford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A nationwide facilities management firm is seeking an Administrative Co-Ordinator to support their administrative team. The successful candidate will be responsible for excellent customer service and communication with clients and suppliers. Responsibilities include record keeping, scheduling service bookings, and processing customer queries. Ideal candidates will be computer literate, organised, and have previous administrative experience. This role offers standard working hours with some flexibility, based in Stafford, UK.

Qualifications

• Proven administrative experience and knowledge through previous roles.
• Preferably some experience in Facilities Management.
• Knowledge of computer programs used in daily office administration.

Responsibilities

• Maintain communication with internal and external parties.
• Perform various administrative functions including record keeping.
• Correspond with and respond to customer queries.

Skills

Computer literate (Microsoft Office)

Communication skills

Organised

Customer service

Proven administrative experience

Education

GCSE results in English, IT and maths

Tools

ERP system

Call logging system

Job description

Nelson Permanent Placements are proud to be representing nationwide facilities management firm based in Birmingham. Due to expansion within the company, they are looking to bring on board an Administrative Co‑Ordinator.

Working within the administrative team, the suitable candidate will be responsible for the delivery of excellent customer service and will be the first point of contact between the company and its customers.

Hours: Standard 9 5 but can be flexible such as 8:30‑4:30 (Mon‑Fri)

Responsibilities

• Maintain communication with internal and external parties
• Perform various administrative functions including record keeping, scheduling, and handling service bookings relating to building maintenance works
• Corresponding with and responding to customer queries, processing purchase orders and risk assessments
• Raise purchase orders
• Answering and transferring phone calls
• Developing relationships with internal and external stakeholders and providing support to the contract managers and department heads.
• Taking phone messages from clients
• Sending emails to clients
• Forwarding emails from clients to the appropriate recipient
• Handling client concerns and complaints
• Communicating with upper management
• Communicating with suppliers and contractors
• Schedule site visits with engineers and contractors

Requirements and Skills

• Computer literate (Microsoft Office packages, e-mail)
• Excellent results in English, IT and maths at GCSE level
• Proven administrative experience and knowledge through previous roles
• Experience of working with an ERP system, a call logging system or a similar back‑office system
• Organised, able to plan and prioritise tasks
• Preferably some experience in Facilities Management
• Communication skills to accurately convey important information over the phone, in person or via email
• Proven experience in a related role such as Office Assistant, Scheduler or other relevant position
• Knowledge of computer programs used in daily office administration functions such as word processors, spreadsheets, and specialised office management tools

How to Apply

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements. The services of Nelson Engineering Solutions Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.