Facilities Administrator

ASM Global - Europe; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance the experience of artists and guests at live events. In this pivotal role, you will manage the Computer Aided Facilities Management System (CAFM) while supporting the Estates Department in delivering top-notch service. Your expertise will ensure smooth operations, from scheduling maintenance to liaising with clients and contractors. Join a forward-thinking organization committed to innovation and inclusion, where your contributions will make a significant impact in the vibrant world of live entertainment. This is a fantastic opportunity to grow within a dynamic team and be part of something truly special.

Qualifications

• Experience in CAFM systems and helpdesk roles is essential.
• Strong organizational skills and attention to detail required.

Responsibilities

• Manage the CAFM system and provide administrative support.
• Liaise with contractors and maintain compliance records.

Skills

CAFM system experience

Helpdesk administration

Excellent communication skills

Attention to detail

Procurement knowledge

Microsoft Office 365

Tools

Microsoft Teams

CAFM system

Job description

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that unite people.

About the Role

As part of our ambitious growth strategy, including acquiring and developing new clients and venues across Europe, this role ensures the Estates Department meets service level agreements while delivering a first-class service to internal and external customers.

Supporting live entertainment and events, you will play a key role in enhancing the experience of artists, promoters, and guests at our UK venues. Your responsibilities include managing the Computer Aided Facilities Management System (CAFM), supporting the Estates Hub’s Planned & Reactive Maintenance Service, and assisting the CAFM & Procurement Manager with data analysis and reporting to inform asset management decisions.

Building strong relationships with internal and external stakeholders—including venue operations, finance teams, and maintenance staff—you will provide essential administrative support to the European Estates team.

This role will be based in our estates office in the AO Arena.

Key Responsibilities:

• Administration of the Estates Helpdesk, logging and scheduling works within the CAFM system.
• Identify/Report any issues with the CAFM system to ensure maximum availability & proactive development to promote a best-in-class solution.
• Communicate with clients to ensure they receive proactive updates on issues raised via the helpdesk.
• Contractor liaison including organising site visits with careful consideration given to venue events, collation of required health & safety, specialist service documentation and certification.
• Maintain compliance & service records.
• Administration of procurement activities including raising and issuing of supplier purchase orders & new supplier onboarding.
• Preparation & Submission of quotations for Clients.
• Track & manage rechargeable works.
• Assist the CAFM & Procurement Manager with Service Level Agreement, Compliance, Asset & Procurement reporting.

Skills and Experience:

• Experience working with a CAFM system and Helpdesk is required.
• Previous roles within an Estates/FM environment desirable.
• Well organised, attention to detail & taking ownership of all high priority jobs raised.
• Excellent communication skills both written and verbal.
• Ability to interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policies and procedures.
• Knowledge of procurement systems and tendering procedures desirable.
• Experience of producing reports from CAFM systems and client portals desirable.
• Good working knowledge of Microsoft Office 365 applications including Microsoft Teams.
• Ability to work on own initiative and as a part of a team.

Recruitment Process Outlined:

1. 1st Stage- Meeting with Talent Team and Facilities Coordinator.
2. 2nd Stage -Meeting with Head of Estates.

Inclusive Workplace:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.