Facilities Helpdesk Administrator

Invictus Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Facilities Helpdesk Administrator to join their dynamic team in Manchester. This full-time position is ideal for an ambitious individual with strong communication and organisational skills. You will be responsible for managing a busy inbox, supporting engineers, and ensuring compliance with Health & Safety legislation. The role offers the opportunity to develop your skills in a fast-paced environment while embodying the company's core values of respect, trust, and commitment. If you thrive on multitasking and enjoy client-facing roles, this is the perfect opportunity for you.

Qualifications

• Proficiency in Microsoft Office applications is essential.
• Experience in facilities management or a similar environment is preferred.

Responsibilities

• Manage a busy inbox and high volume of jobs efficiently.
• Coordinate specialist sub-contractor and engineering visits.

Skills

Good communication skills

Strong organisational skills

Time management skills

Proficiency in Microsoft Office

Client-facing skills

Facilities Management knowledge

Attention to detail

Experience raising purchase orders

Understanding of Health & Safety legislation

Knowledge of CAFM systems

Job description

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Our Ideal Facilities Helpdesk Administrator Will Need To Have

• Good communication skills and numeracy skills.
• Strong organisational skills to manage a busy inbox and high volume of jobs.
• Ability to make quick decisions and handle multiple tasks in a fast-paced environment.
• Good time management skills and understanding of SLA requirements to prioritise urgent jobs.
• Proficiency in Word, Excel, and other Microsoft Office applications.
• Client-facing skills, including excellent customer service over the phone and email.
• Facilities Management knowledge or experience in a similar environment.
• Attention to detail.
• Experience in raising purchase orders.
• Understanding of Health & Safety legislation and compliance requirements.
• Ambitious with a strong work ethic and willingness to learn new skills.
• Some knowledge or experience with CAFM systems.
• Experience coordinating specialist sub-contractor and engineering visits.
• Ability to support Engineers and Contract Managers in daily tasks.
• Experience raising purchase orders for materials and subcontractor works.
• Regular communication with the client team to proactively support their needs.
• Collaborate with the Helpdesk Team and support where needed.
• Monitor reactive callouts, ensure compliance, and follow up as necessary.
• Assist in managing sub-contractor visits.
• Demonstrate and embody the company's core values of respect, trust, communication, care, and commitment.
• Understand job sheets and identify remedial works, closing open jobs accordingly.
• Continuously monitor and improve local administrative processes and procedures.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wellness and Fitness Services

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