Facilities Assistant

Starling Bank; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking bank as a Facilities Assistant in Manchester, where your organizational skills will help create a welcoming office environment. In this dynamic role, you'll support the facilities team by ensuring the office operates smoothly and efficiently. Your responsibilities will range from managing reception duties to conducting daily inspections and liaising with contractors. This is an exciting opportunity to make a positive impact in a vibrant workplace culture that values diversity and inclusion. If you're motivated and ready to contribute to a transformative banking experience, this role is perfect for you.

Benefits

25 days holiday plus public holidays

Extra day off for your birthday

Annual leave increase with service

16 hours paid volunteering time

Company enhanced pension scheme

Life insurance at 4x salary

Private Medical Insurance

Generous family-friendly policies

Perkbox membership

Cycle to Work initiative

Qualifications

• Experience in a corporate facilities team is essential.
• Strong customer service skills and ability to multitask.

Responsibilities

• Support the efficient operation of the facilities service.
• Manage reception duties and daily building inspections.
• Log issues and organize repairs with contractors.

Skills

Customer Service

Organizational Skills

Communication Skills

Health and Safety Knowledge

Problem Solving

Education

Experience in Facilities Management

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

About the role:

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. An exciting opportunity has arisen for a Facilities Assistant to join the Manchester team. We are looking for a motivated, hands on individual with a background in Facilities Management. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to making a positive impact on our office environment.

As the Facilities Assistant, you’ll be responsible for supporting the delivery of an efficient, effective, and flexible facilities service, to enable the successful operation of the property.

The main purpose of this role is to help with the effective running of the Facilities function for our Manchester office. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management and external contractors.

You will work a 37.5 hour week, with shifts between 8am - 5:30pm Monday - Friday and be required in the office 5 days a week.

Applications for this role will close on Thursday 22nd May at 5pm.

Our recruitment process:

Interviewing is a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come with questions and be curious.

Following your application being reviewed, you can expect the below:

Stage 1 -Introductory call with a Talent Specialist

Stage 2 - Getting to know and a short role-related interview with the Facilities Manager

Stage 3 - Role-related interview with our Director of Property and other facilities team

Your responsibilities will include:

• Be a welcoming face in the Manchester office, taking care of our employees and guests. Online communication with our employees via email and Slack, answering any queries or concerns.
• Complete reception duties when needed.
• Daily building walk rounds, reporting faults, building issues and housekeeping. Ensuring the office, meeting rooms and kitchens are tidy and fully stocked with refreshments. Carry out floor walking activities ensuring all areas are tidy, clean, organised and presentable.
• Taking on new tasks and assisting the wider UK Facilities team as and when required.
• Receiving and processing the organisation's incoming and outgoing post and following due procedures.
• Various administrative tasks to support the business; printing and posting ad hoc letters received in the Facilities inbox.
• Health and Safety responsibilities including admin and updating H&S signage/info posters.
• Log all issues (air con temperature, lighting, broken doors/furniture, utility usage etc), organising repair works with building management and contractors.
• Ensure external contractors attend site as per maintenance schedule and that all necessary documentation including RAMS and training certificates are available in advance.
• Act as a First Aider, Fire Warden for the office.
• Assisting with the receiving of goods and equipment and storing deliveries.
• Assisting with the on site merchandise, stock, deliveries and distribution.
• Maintain open communications and relationships with colleagues, suppliers and stakeholders to help improve service levels.

• Experience working within a corporate facilities team
• Approachable and enthusiastic, with close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills
• Comfortable working within a fast-paced and varied role at the heart of our business with a can do attitude, who is flexible, professional and proactive.
• Effective communication abilities
• Can operate calmly under pressure with a strong customer focus.
• Able to demonstrate a professional and organised approach to the role.
• Logical thinker, able to spot errors and resolve queries.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.