Facilities Account Manager

Compass Group UK; City Of London; On-site; GBP 39,000 - 65,000; Full time

Job summary

Compass Group UK in Central London is seeking an experienced Facilities Account Manager to lead a multi-service operation on a prestigious single-site. You will balance operational excellence, client relationships, financial performance and people leadership, delivering safe, efficient, and high-standard services.

You will oversee hard and soft FM, drive continuous improvement, and manage budgets and supplier performance while leading teams and reporting to senior stakeholders.

Qualifications

• Experience leading integrated services operations within corporate, commercial, or business environments.
• Experience overseeing hard and soft FM services.
• Strong track record of delivering operational excellence with financial accountability.
• Ability to influence stakeholders at all levels.
• Strong commercial awareness with budgets, costs and profitability.

Responsibilities

• Build trusted relationships with senior client stakeholders and act as the primary operational contact.
• Lead day-to-day delivery of facilities services.
• Drive service excellence, innovation and continuous improvement.
• Manage specialist service partners and suppliers for performance and value.
• Lead regular business reviews to enhance service delivery and partnerships.
• Own health, safety and compliance performance across the operation.
• Manage financial performance including budgets, forecasting, and cost control.
• Develop high-performing teams through coaching and engagement initiatives.
• Support business retention and opportunities for growth.
• Use operational data to drive decisions and efficiencies.

Skills

Facilities management

Stakeholder management

Budget management

People leadership

Health & safety

Job description

Facilities Account Manager

Central London | up to £65,000 per annum

A unique opportunity has arisen for an experienced Facilities Management professional to oversee a prestigious single site operation within a high-profile corporate environment in Central London.

This role requires a commercially astute and customer-focused leader who can successfully balance operational excellence, client relationship management, financial performance, and people leadership. You will be responsible for creating an exceptional experience while ensuring services are delivered safely, efficiently, and to the highest standards.

Working across a diverse service offering, you will act as the key point of contact for senior stakeholders, lead operational teams, and identify opportunities to enhance service delivery, drive performance, and support future growth.

The Opportunity

Reporting into senior account leadership, you will take ownership of a multi-service operation, ensuring all services are delivered in line with client expectations and contractual commitments.

Key responsibilities will include:

• Building trusted relationships with senior client stakeholders and acting as the primary operational contact.
• Leading the day-to-day delivery of facilities services.
• Driving a culture of service excellence, innovation, and continuous improvement.
• Managing specialist service partners and suppliers to ensure performance, compliance, and value for money.
• Leading regular business reviews, identifying opportunities to enhance service delivery and strengthen client partnerships.
• Taking ownership of health, safety, and compliance performance across the operation.
• Managing financial performance, including budgets, forecasting, labour strategy, and cost control.
• Developing high-performing teams through coaching, succession planning, and engagement initiatives.
• Supporting business retention and identifying opportunities for organic growth and service expansion.
• Using operational data and performance insights to inform decision-making and drive efficiencies.

About You

You will be an accomplished facilities management professional with experience leading integrated service environments within demanding client-facing settings.

We are particularly interested in individuals who can demonstrate:

• Experience managing facilities, or integrated services operations within corporate, commercial, or business environments.
• Experience overseeing both hard and soft FM services.
• A strong track record of delivering operational excellence alongside full financial accountability.
• The ability to build credibility quickly and influence stakeholders at all levels.
• Strong commercial awareness with proven experience managing budgets, costs, and profitability.
• A proactive and solution-focused approach to problem solving.
• Experience leading and developing teams within fast-paced service environments.
• Confidence managing multiple priorities while maintaining exceptional service standards.
• Strong knowledge of health, safety, compliance, and risk management principles.

Ideally, You'll Also Have

• Knowledge of technology platforms and CAFM systems.
• Professional facilities management qualifications or membership of a recognised industry body.
• Understanding of sustainability initiatives and environmental performance within facilities management.

Job Reference: com/2708/42115001/52829938/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!