F&B Team Member

AccorHotel; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Complimentary meals on duty

Cycle to Work Scheme

Job summary

Accor invites you to be a Food & Beverage Team Member in London. You will welcome guests, take orders, serve meals and beverages, and maintain high standards of cleanliness across hotel outlets.

We seek friendly, professional individuals with excellent customer service and strong teamwork skills who can work evenings, weekends and holidays. Training is provided, and employee benefits include hotel discounts and complimentary meals on duty.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and approachable manner.
• Ability to work effectively as part of a team.
• Good organisational and time management skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexible approach to working shifts, including evenings, weekends, and public holidays.
• Good attention to detail and high standards of cleanliness and presentation.
• Basic numeracy skills for handling payments and transactions.
• Knowledge of food hygiene and health & safety procedures (training provided where required).
• A positive attitude with a willingness to learn and support colleagues.

Responsibilities

• Deliver excellent customer service across the hotel's food and beverage outlets.
• Welcome guests, take orders, and serve meals and beverages.
• Prepare restaurant and bar areas and maintain high cleanliness standards.
• Process payments and replenish stock as needed.
• Ensure guests receive friendly and efficient service in line with hotel standards.

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Numeracy

Food hygiene

Attention to detail

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

As a Food & Beverage Team Member, you are responsible for delivering excellent customer service across the hotel's food and beverage outlets. Duties include welcoming guests, taking food and drink orders, serving meals and beverages, preparing restaurant and bar areas, maintaining high standards of cleanliness and hygiene, processing payments, replenishing stock, and ensuring guests receive a friendly and efficient service in line with the hotel's standards.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and approachable manner.
• Ability to work effectively as part of a team.
• Good organisational and time management skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexible approach to working shifts, including evenings, weekends, and public holidays.
• Good attention to detail and high standards of cleanliness and presentation.
• Basic numeracy skills for handling payments and transactions.
• Knowledge of food hygiene and health & safety procedures (training provided where required).
• A positive attitude with a willingness to learn and support colleagues.

Additional Information

• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Cycle to Work Scheme.