F&B Team Member

AccorHotel; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Job summary

Accor is hiring a Food & Beverage Team Member in the United Kingdom to cover mornings and evenings. You will prepare the dining room, provide waiter service, take and deliver orders, and ensure a high standard of hospitality for all guests.

Join a team that values service with a personal touch, offers a supportive environment and real opportunities to grow within our hotels and hospitality brands across the country.

Qualifications

• Passion for food and/or drinks and desire to deliver great guest experiences.
• Friendly, welcoming and personalised service throughout the shift.
• Ability to promote F&B offers and contribute to guest loyalty.

Responsibilities

• Prepare dining area and provide waiter service.
• Take and relay guest orders via POS system.
• Deliver meals timely and maintain table cleanliness.
• Support in Room Service and handle routine guest requests.
• Adhere to health and safety procedures and hotel standards.

Skills

Passion for food & drinks

Friendly guest service

Personalised welcome

Upselling knowledge

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Job Description

FOOD AND BEVERAGETEAM MEMBER - MORNINGS ONLY & EVENINGS ONLY

Position overview

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Main responsibilities

Duties

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your Supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a Supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Qualifications

• Do you have a passion for food and/or drinks? If so, we have a position available in our Restaurant/Bar
• To provide a friendly, relaxing & personalised welcome and experience throughout the service
• To help gain customer loyalty through the high standard of service
• To take food and drinks orders and promote the F&B offer
• To establish good relations with guests, offering advice and fostering customer loyalty
• Previous F&B and customer service experience is essential.
• Salary: £12.81per hour plus service charge
• Car parking is not available, however you can arrange at your own expense.

Additional Information

We have positions for mornings only and evenings only - please indicate on your application which position you are applying for.