Food and Beverage Team Member

VERA Security, Inc.; Leeds; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Discounted employee rates

Learning academies

Planet 21 CSR program

Career development opportunities

Job summary

Accor is seeking an ambassador for guest service in the hospitality sector. The role focuses on providing warm, personal attention and knowledge of offerings to ensure guests feel unique and valued.

Responsibilities include assisting guests with menu items, maintaining knowledge of beverages and promotions, and upholding safety and sanitation policies in a fast-paced environment. Opportunities for career development and Accor’s CSR initiatives are highlighted.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.

Responsibilities

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit.

What you will be doing:
Assist guests regarding menu items in an informative and helpful way
Have full knowledge of beverage lists and promotions, menu items and preparation methods
Follow all safety and sanitation policies when handling food and beverage

Qualifications

Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team

Additional Information

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

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