Food And Beverage Team Member

Accor; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Accor is seeking a Guest Service/Restaurant Server to welcome guests and deliver high-standard dining room service in our Birmingham hotel. You will take food and beverage orders, serve guests, and ensure orders are accurate and timely while upholding hygiene and safety standards.

You will promote the F&B offer, assist with upselling, and maintain a friendly, personalised guest experience from arrival to departure. Prior hospitality experience is essential.

Qualifications

• Previous F&B and customer service experience is essential.
• Friendly, welcoming and proactive attitude required.
• Willingness to upsell and promote offers.

Responsibilities

• Take food and beverage orders and send to kitchen via POS.
• Deliver orders promptly and ensure correct items and temperatures.
• Provide efficient, friendly service and handle guest inquiries.
• Maintain tables and service areas clean and tidy.
• Promote F&B offerings and upsell to guests.
• Follow Accor safety and hygiene standards.

Skills

Order taking

Suggestive selling

Guest service

POS system

Tools

POS system

Job description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet., Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service. Main responsibilities Duties

Health & Safety

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Join us at Accor, where life pulses with passion!

Do you have a passion for food and/or drinks? If so, we have a position available in our Restaurant/Bar

• To provide a friendly, relaxing & personalised welcome and experience throughout the service
• To help gain customer loyalty through the high standard of service
• To take food and drinks orders and promote the F&B offer
• To establish good relations with guests, offering advice and fostering customer loyalty
• Previous F&B and customer service experience is essential.
• Salary: £12.81 per hour plus service charge
• Car parking is not available, however you can arrange at your own expense.