F&B Supervisor: Lead Guest Experience & Operations

Parkdean Resorts UK Limited; Windermere; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Employee Assistance Programme

HelloFresh discounts

Team member discount

Job summary

Parkdean Resorts UK Limited is seeking a Food and Beverage Supervisor at White Cross Bay, Windermere. You’ll lead the complex’s F&B team, maintain high service and safety standards, and assist with labour planning, stock control, and orders.

The role requires guest-focused leadership, cash handling accuracy, and the ability to work evenings, weekends, and holidays in a fast-paced resort environment. Training may be provided to meet Food Hygiene Level 2 requirements.

Qualifications

• Previous experience supervising or leading a team in a food and beverage environment.
• A guest-focused, engaging approach with a passion for delivering memorable experiences.
• Experience handling cash and following financial control procedures.
• Confidence working in a fast-paced, high-pressure environment.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• Food Hygiene Level 2 (or equivalent) – training can be provided.

Responsibilities

• Ensuring the complex is presented to the highest standards, both visually and in line with food safety and hygiene policies.
• Delivering a warm welcome to guests and ensuring their needs are met throughout their visit.
• Supporting the Complex Manager with labour planning and wage cost control.
• Using ordering systems accurately to place and manage food and beverage orders.
• Managing cash handling procedures, including till use and cashing up.
• Monitoring stock levels to ensure availability, reduce waste, and achieve gross profit targets.
• Supporting recruitment, induction, training, and development of team members.
• Working closely with kitchen teams to ensure food meets specification and portion controls are followed.
• Handling customer complaints professionally and efficiently to secure positive outcomes.
• Ensuring compliance across food safety, health & safety, financial controls, and mandatory training.
• Running shifts during the absence of the Complex Manager to ensure seamless operations.
• Completing any additional tasks required by the General Manager or Complex Manager.

Skills

Supervisory experience

Guest service

Cash handling

Fast-paced work

Shift flexibility

Food Hygiene L2

Education

Food Hygiene Level 2

Job description

Parkdean Resorts UK Limited is seeking a Food and Beverage Supervisor at White Cross Bay, Windermere. You’ll lead the complex’s F&B team, maintain high service and safety standards, and assist with labour planning, stock control, and orders.

The role requires guest-focused leadership, cash handling accuracy, and the ability to work evenings, weekends, and holidays in a fast-paced resort environment. Training may be provided to meet Food Hygiene Level 2 requirements.