F&B Operations & Guest Experience Manager

RBH; Harrogate; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Discounted hotel room rates for your

An additional day's leave for your

Enhanced Maternity, adoption & shared

Course Sponsorship

Refer a Friend scheme (earn £250 for每

Flexible working arrangements

Wagestream - choose how and when you

Life Insurance

Employee Assistance Programme

Social and wellness events and

Free meals on duty saving you over £1

30% F&B discount at RBH hotels

Job summary

RBH Hospitality Management is seeking a proactive Banqueting, Bars and Restaurant Manager for The Crown Hotel Harrogate. You will oversee daily F&B operations, lead the F&B department, and train staff to maintain high service standards.

Responsibilities include monitoring guest feedback, driving profitability, ensuring safety and cleanliness, and coordinating across departments for a seamless guest experience; a strong guest-centric mindset is essential.

Qualifications

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
• Strong experience in F&B operations.
• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

Responsibilities

• Oversee daily F&B operations, in collaboration with the F&B Manager.
• Lead and manage the F&B department, providing guidance, support, and training to ensure high levels of service.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
• Ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently, in the role of Duty Manager

Job description

RBH Hospitality Management is seeking a proactive Banqueting, Bars and Restaurant Manager for The Crown Hotel Harrogate. You will oversee daily F&B operations, lead the F&B department, and train staff to maintain high service standards.

Responsibilities include monitoring guest feedback, driving profitability, ensuring safety and cleanliness, and coordinating across departments for a seamless guest experience; a strong guest-centric mindset is essential.