F&B Operations Leader – Multi-Outlet Hotel Dining

Harri; Harrogate; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

RBH discounts on hotel stays

Birthday leave

Free meals on duty

Discounts on high street brands

Team social events

Career progression

Employee Assistance Programme

Job summary

The Crown Hotel Harrogate, part of RBH Hospitality Management, seeks an experienced F&B Operations Manager to lead the hotel’s restaurant, bar, and events dining. You will oversee performance, standards, and profitability, while coaching managers and maintaining top guest experiences.

This hands-on leadership role balances strategic oversight with hands-on floor presence during peak services, ensuring brand, safety, and licensing standards are met across all outlets.

Qualifications

• Proven experience in a senior F&B leadership role within a hotel, restaurant group, or events-led venue.
• Strong experience managing managers and leading multi-outlet operations.
• A passion for food, drink, and delivering standout guest experiences.
• Excellent commercial awareness and financial acumen.
• Calm, confident leadership style with the ability to inspire and motivate.
• Strong organisational skills and the ability to prioritise in a fast-paced environment.
• A hands-on approach with strategic thinking.
• Eligible to work in the UK.

Responsibilities

• Oversee the day-to-day F&B operations across all services.
• Ensure consistently high standards of service, quality, and presentation.
• Maintain a strong floor presence during key services and events.
• Ensure all brand, health & safety, and licensing standards are fully met.
• Support Managers with training & development of all team members.
• Support managers with recruitment, performance management, and succession planning.
• Foster a positive, engaged, and high-performing team culture.
• Set clear expectations and hold teams accountable to service excellence.
• Drive revenue growth, cost control, and profitability across all F&B streams.
• Monitor payroll, margins, stock control, and forecasting.
• Support menu development, pricing strategies, and event offerings in collaboration with the kitchen and sales teams.
• Analyse performance data and implement continuous improvements.
• Ensure every guest interaction reflects warm, confident, and professional hospitality.
• Actively manage guest feedback, complaints, and service recovery.
• Continuously seek ways to enhance the guest journey across restaurant and events.
• Work closely with the Sales, Kitchen, Hotel Operations, and Senior Leadership teams.
• Ensure seamless communication between departments for events, groups, and peak trading periods.
• Support pre-event planning and key client meetings where required.

Job description

The Crown Hotel Harrogate, part of RBH Hospitality Management, seeks an experienced F&B Operations Manager to lead the hotel’s restaurant, bar, and events dining. You will oversee performance, standards, and profitability, while coaching managers and maintaining top guest experiences.

This hands-on leadership role balances strategic oversight with hands-on floor presence during peak services, ensuring brand, safety, and licensing standards are met across all outlets.