Banqueting, Bars and Restaurant Manager

Harri; Harrogate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Maternity & shared parental leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250

Flexible working arrangements

Wagestream - pay on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Banqueting, Bars and Restaurant Manager for The Crown Hotel Harrogate. You will oversee daily F&B operations, lead the department, train staff and ensure guest satisfaction.

You will review financial performance, manage health and safety standards, and communicate outcomes to senior management while coordinating across departments to deliver a seamless guest experience.

Qualifications

• Proven leadership skills with the ability to motivate and manage teams.
• Strong experience in F&B operations.
• A guest-centric mindset with a focus on delivering exceptional service.
• Strong problem-solving abilities, capable of thinking on your feet.
• Exceptional communication skills with guests, staff and management.

Responsibilities

• Oversee daily F&B operations, in collaboration with the F&B Manager.
• Lead and manage the F&B department, providing guidance, support and training.
• Monitor guest feedback and address complaints promptly to ensure satisfaction.
• Review financial performance and implement strategies to improve profitability.
• Ensure compliance with health, safety, and environmental regulations; lead staff training.
• Communicate performance and challenges to senior management through regular reports.
• Maintain coordination between departments for a seamless guest experience.

Skills

Leadership

F&B operations

Guest-centric

Problem solving

Communication

Multitasking

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family


• An additional day's leave for your birthday


• Enhanced Maternity, adoption & shared parental leave


• Course Sponsorship


• 30% F&B discount at RBH hotels


• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)


• Flexible working arrangements


• Wagestream - choose how and when you get paid


• Life Insurance


• Employee Assistance Programme


• Social and wellness events and activities all year round


• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A BANQUETING, BARS and RESTAURANT MANAGER at THE CROWN HOTEL HARROGATE

• Oversee daily F&B operations, in collaboration with the F&B Manager


• Lead and manage the F&B department, providing guidance, support, and training to ensure high levels of service.


• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.


• Review financial performance and implement strategies to improve profitability.


• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.


• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.


• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.


• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.


• Ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently, in the role of Duty Manager

WHAT WE NEED FROM YOU

• Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.


• Strong experience in F&B operations.


• A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.


• Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.


• Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.


• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.