Eyewear Specialist & Customer Care Advisor

The Boots Company PLC; Highweek; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount

Career development

Enhanced leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians is hiring a Retail Assistant to be the first and last contact for customers on the shop floor, building relationships by listening to needs and guiding them to the right product or service. You will greet customers, assist with pre-screening activities for eye-tests, and help them find suitable eyewear solutions.

The role reports to the store manager and is centered in-store. Key responsibilities include dispensing glasses and contact lenses, supporting eye-tests, and providing

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care

Willingness to learn

Job description

Boots Opticians is hiring a Retail Assistant to be the first and last contact for customers on the shop floor, building relationships by listening to needs and guiding them to the right product or service. You will greet customers, assist with pre-screening activities for eye-tests, and help them find suitable eyewear solutions.

The role reports to the store manager and is centered in-store. Key responsibilities include dispensing glasses and contact lenses, supporting eye-tests, and providing