Eyewear Consultant & Customer Care Specialist

The Boots Company PLC; Marlow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development

Enhanced maternity/paternity/adoption

Flexible benefits scheme

EAP support

Job summary

The Boots Opticians in the United Kingdom is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and guiding them to eyewear solutions.

Based in store, you will handle dispensing, pre-screening activities, aftercare, and keep the shop floor standards while reporting to the store manager. Relevant experience in retail or clinical settings is a plus.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Passion for customer care

Desire to learn

Retail experience

Job description

The Boots Opticians in the United Kingdom is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and guiding them to eyewear solutions.

Based in store, you will handle dispensing, pre-screening activities, aftercare, and keep the shop floor standards while reporting to the store manager. Relevant experience in retail or clinical settings is a plus.