Eyewear Concierge & Customer Care Specialist

Boots Group; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Career development opportunities

Enhanced leave pay and gift card

Flexible benefits scheme

Employee Assistance Programme

Job summary

Boots Opticians in the United Kingdom is looking for a Retail Assistant who will be the first and last point of contact for customers on the shop floor. You will greet customers, listen to their needs and help them find products or services that best suit them.

You will be involved in dispensing glasses and contact lenses, supporting eye-tests, and providing aftercare through repairs and adjustments while maintaining store standards and delivering excellent service every day.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment (advantage).

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer empathy

Willingness to learn

Job description

Boots Opticians in the United Kingdom is looking for a Retail Assistant who will be the first and last point of contact for customers on the shop floor. You will greet customers, listen to their needs and help them find products or services that best suit them.

You will be involved in dispensing glasses and contact lenses, supporting eye-tests, and providing aftercare through repairs and adjustments while maintaining store standards and delivering excellent service every day.