Eyewear Retail Associate — Customer Care & Solutions

Boots Group; High Wycombe; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and asecond

Career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling support (TELUS Health

Job summary

Boots Opticians is seeking a Retail Assistant who will be the first and last person customers interact with on the shop floor, building relationships by listening to needs and guiding them to the right eyewear solution.

Based in store, you will report to the store manager and handle ordering, dispensing and collection of glasses and contact lenses, assist with eye-tests and pre-screening, provide aftercare, and maintain high shop-floor standards.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Desire to learn

Retail experience

Job description

Boots Opticians is seeking a Retail Assistant who will be the first and last person customers interact with on the shop floor, building relationships by listening to needs and guiding them to the right eyewear solution.

Based in store, you will report to the store manager and handle ordering, dispensing and collection of glasses and contact lenses, assist with eye-tests and pre-screening, provide aftercare, and maintain high shop-floor standards.