Eyewear Sales & Customer Care Associate

Boots; Bexleyheath; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Career development opportunities

Enhanced maternity/paternity/adoption:

Job summary

Boots Opticians is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You will help customers choose eyewear, assist with dispensing glasses, and support pre-screening activities and eye-tests where relevant.

You’ll contribute to maintaining store standards, handle aftercare through repairs and adjustments, and perform routine dispensing and administrative tasks. A passion for customer care and a willingness to learn are essential.

Qualifications

• Passion for customer care.
• Desire to learn and grow in a healthcare/retail environment.

Responsibilities

• Greet customers and build relationships to understand needs.
• Assist with dispensing glasses and contact lenses where appropriate.
• Support eye-tests and pre-screening activities.
• Provide aftercare through repairs and adjustments.
• Carry out dispensing prescriptions and store operations.

Skills

Customer service

Desire to learn

Retail experience (nice to have)

Job description

Boots Opticians is hiring a Retail Assistant to be the first and last point of contact for customers on the shop floor. You will help customers choose eyewear, assist with dispensing glasses, and support pre-screening activities and eye-tests where relevant.

You’ll contribute to maintaining store standards, handle aftercare through repairs and adjustments, and perform routine dispensing and administrative tasks. A passion for customer care and a willingness to learn are essential.