Optical Assistant — Eyewear & Customer Care Pro

Boots; Daventry; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Parental leave pay and gift card

Job summary

Boots Opticians is seeking an Optical Assistant to be a core part of the store team. You will be the first and last point of contact for customers, based in-store and reporting to the store manager.

You will greet customers, assist with eye-test pre-screening, and help customers find the ideal eyewear solution. The role offers the opportunity to grow through Boots’ Step Into Optics training programme, combining workshops and hands-on experience.

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Learning mindset

Job description

Boots Opticians is seeking an Optical Assistant to be a core part of the store team. You will be the first and last point of contact for customers, based in-store and reporting to the store manager.

You will greet customers, assist with eye-test pre-screening, and help customers find the ideal eyewear solution. The role offers the opportunity to grow through Boots’ Step Into Optics training programme, combining workshops and hands-on experience.