Eyewear Concierge & Patient Care Specialist

Boots; Brownhills; On-site; GBP 21,000 - 26,000; Full time

Job summary

Boots Opticians is hiring an Optical Assistant to be the first and last point of contact for customers, based in practice and reporting to the practice manager. You’ll greet clients, assist in pre-screening for eye-tests, and help customers find the right eyewear solution while delivering exceptional service.

The role involves dispensing, supporting eye-tests, aftercare, and handling administrative duties. We value enthusiasm for learning and a passion for customer care to create a welcoming,

Qualifications

• Customer care passion is required.
• Willingness to learn and develop.
• Experience in a clinical environment is a plus.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain floor standards.

Skills

Customer care passion

Enthusiasm for learning

Job description

Boots Opticians is hiring an Optical Assistant to be the first and last point of contact for customers, based in practice and reporting to the practice manager. You’ll greet clients, assist in pre-screening for eye-tests, and help customers find the right eyewear solution while delivering exceptional service.

The role involves dispensing, supporting eye-tests, aftercare, and handling administrative duties. We value enthusiasm for learning and a passion for customer care to create a welcoming,