Eyewear Specialist: Customer Care & Fitting

Boots Group; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts

Career development opportunities

Enhanced parental leave

Flexible benefits

Employee Assistance Programme

Job summary

Boots Opticians is looking for a Retail Assistant to be a friendly first point of contact in store, helping customers choose eyewear and services. You will participate in pre-screening for eye-tests and support the team with dispensing and aftercare, while maintaining a welcoming shop floor.

The role includes training through our Step Into Optics programme, with workshop and in-store experience to help you grow alongside a supportive team in a busy retail optician environment.

Qualifications

• Customer-focused and able to listen to understand customer needs.
• Keen to learn and develop in optics.
• Retail or clinical environment experience is a plus.

Responsibilities

• Ordering, dispensing and collecting glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare through repairs and adjustments.
• Completing dispensing prescriptions and related admin tasks.
• Maintaining shop floor standards.

Skills

Customer service

Willingness to learn

Retail experience

Job description

Boots Opticians is looking for a Retail Assistant to be a friendly first point of contact in store, helping customers choose eyewear and services. You will participate in pre-screening for eye-tests and support the team with dispensing and aftercare, while maintaining a welcoming shop floor.

The role includes training through our Step Into Optics programme, with workshop and in-store experience to help you grow alongside a supportive team in a busy retail optician environment.