Eyewear Retail Assistant — Customer Care

The Boots Company PLC; Dundee; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a guest

Career development opportunities

Enhanced leave pay

Flexible benefits scheme

Employee Assistance Programme

Job summary

The Boots Opticians team in Dundee is seeking a Retail Assistant to be the first and last point of contact for customers. You will greet customers, listen to their needs, guide them to eyewear solutions and support pre-screening activities for eye-tests.

You will also assist with ordering, dispensing, repairs and aftercare, while keeping the shop floor well-presented and compliant with store procedures.

Qualifications

• Passion for customer care
• Desire to learn
• Experience in retail or clinical environment

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care

Willingness to learn

Retail/clinical experience

Job description

The Boots Opticians team in Dundee is seeking a Retail Assistant to be the first and last point of contact for customers. You will greet customers, listen to their needs, guide them to eyewear solutions and support pre-screening activities for eye-tests.

You will also assist with ordering, dispensing, repairs and aftercare, while keeping the shop floor well-presented and compliant with store procedures.