Eyewear Retail Assistant – Customer-Focused & Growth-Ready

The Boots Company PLC; Altrincham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development

Enhanced parental leave

Flexible benefits

Counselling support

Job summary

Boots Opticians in the United Kingdom is seeking a Retail Assistant to join our store team and be the first and last point of contact for customers. You will work on the shop floor, listening to customer needs to recommend the right eyewear solutions and support eye-care services.

You will handle glasses and contact lenses orders, support eye-tests pre-screening, and provide aftercare through repairs and adjustments while keeping the store well-presented and compliant with dispensing processes.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer service

Willingness to learn

Job description

Boots Opticians in the United Kingdom is seeking a Retail Assistant to join our store team and be the first and last point of contact for customers. You will work on the shop floor, listening to customer needs to recommend the right eyewear solutions and support eye-care services.

You will handle glasses and contact lenses orders, support eye-tests pre-screening, and provide aftercare through repairs and adjustments while keeping the store well-presented and compliant with dispensing processes.