Eyewear Experience Specialist — Frames & Tech

Vision Express; City Of London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frame allowance

Holiday allowance

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express in London is seeking a Retail Optical Assistant to deliver outstanding customer service, advise on products, and support eye care technology within a busy store environment. You will learn frame adjustments, fittings, and minor repairs, while contributing to smooth daily operations.

The role offers a frame allowance plus health and wellbeing incentives, generous holiday options, and employee discounts as part of a growing med-tech retail group.

Qualifications

• Excellent customer service and product knowledge.
• Interest in eyewear and digital tools.
• Strong communication and team collaboration.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Frame adjustment

Eye test support

Admin tasks

Job description

Vision Express in London is seeking a Retail Optical Assistant to deliver outstanding customer service, advise on products, and support eye care technology within a busy store environment. You will learn frame adjustments, fittings, and minor repairs, while contributing to smooth daily operations.

The role offers a frame allowance plus health and wellbeing incentives, generous holiday options, and employee discounts as part of a growing med-tech retail group.