Eyewear Concierge & Customer Care Expert

Boots; Hayle; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts

Career development opportunities

Enhanced parental leave pay

Flexible benefits scheme

Counselling support

Job summary

Boots Opticians are hiring a Retail Assistant to be the frontline of our in-store team. You will greet customers, listen to their needs, and help them choose eyewear solutions. The role includes pre-screening activities for eye-tests and practical support for dispensing glasses and contact lenses.

You will work in a busy retail environment, with opportunities to develop through our Step Into Optics training programme, combining workshop learning with hands-on experience.

Qualifications

• Experience or interest in customer care and retail is essential.
• Ability to listen to customer needs and provide friendly assistance.
• Willingness to learn through structured training and on-the-job practice.

Responsibilities

• Greet customers and build rapport on the shop floor.
• Assist with eye-tests pre-screening and eyewear selection.
• Dispense glasses and contact lenses; provide aftercare support.
• Complete administrative tasks related to prescriptions and orders.
• Maintain shop floor standards and product presentation.

Skills

Customer service

Desire to learn

Passion for customers

Job description

Boots Opticians are hiring a Retail Assistant to be the frontline of our in-store team. You will greet customers, listen to their needs, and help them choose eyewear solutions. The role includes pre-screening activities for eye-tests and practical support for dispensing glasses and contact lenses.

You will work in a busy retail environment, with opportunities to develop through our Step Into Optics training programme, combining workshop learning with hands-on experience.