Eyewear Concierge & Customer Care Associate

Boots; Hailsham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a 2nd/1

Job summary

Boots Opticians is seeking a Customer Assistant to be the friendly face on the shop floor, helping customers select eyewear and assist with eye-tests by pre-screening activities. You will handle dispensing, orders, and aftercare, ensuring high service standards and smooth daily operations.

The role emphasizes strong customer care, learning on the job, and a willingness to work in a retail/clinical environment to support the team and the customer experience.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Greet customers on arrival and build rapport.
• Assist in pre-screening activities for eye-tests.
• Help customers find eyewear solutions and provide product recommendations.
• Order, dispense and collect glasses and contact lenses.
• Support eye-tests and pre-screening activities as needed.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks related to dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Desire to learn

Job description

Boots Opticians is seeking a Customer Assistant to be the friendly face on the shop floor, helping customers select eyewear and assist with eye-tests by pre-screening activities. You will handle dispensing, orders, and aftercare, ensuring high service standards and smooth daily operations.

The role emphasizes strong customer care, learning on the job, and a willingness to work in a retail/clinical environment to support the team and the customer experience.