Eyewear Concierge & Customer Care Associate

BOOTS; Orpington; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Career development opportunities

Enhanced leave pay for maternity/pat/3

Flexible benefits scheme

TELUS Health Employee Assistance

Job summary

Boots Opticians is seeking a Retail Assistant to be a friendly face on the shop floor, helping customers find the right eyewear and services. You’ll engage with customers from arrival through dispensing, pre-screening activities, and aftercare.

This role offers varied daily tasks and the chance to build strong customer relationships in a busy eyewear environment. Ideal candidates have a passion for customer care and a desire to learn, with experience in retail or clinical settings being a plus.

Qualifications

• Passion for customer care.
• Desire to learn.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer focus

Willingness to learn

Job description

Boots Opticians is seeking a Retail Assistant to be a friendly face on the shop floor, helping customers find the right eyewear and services. You’ll engage with customers from arrival through dispensing, pre-screening activities, and aftercare.

This role offers varied daily tasks and the chance to build strong customer relationships in a busy eyewear environment. Ideal candidates have a passion for customer care and a desire to learn, with experience in retail or clinical settings being a plus.