Eyewear Concierge — Optical Tech & Bonus Potential

Vision Express; Tamworth; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Frame allowance

Holiday entitlement

Discounts on eyewear

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking a Retail Optical Assistant to combine customer service with premium eyewear and med-tech innovation. You will greet customers, offer product advice, adjust frames, assist with fittings, and support basic eye-care tech in-store.

In a role that values teamwork and communication, you’ll use digital tools to guide purchases, manage light admin tasks, and contribute to a store that delivers great service and everyday eye health.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Communication

Digital tools

Tools

Optical technology

Job description

Vision Express is seeking a Retail Optical Assistant to combine customer service with premium eyewear and med-tech innovation. You will greet customers, offer product advice, adjust frames, assist with fittings, and support basic eye-care tech in-store.

In a role that values teamwork and communication, you’ll use digital tools to guide purchases, manage light admin tasks, and contribute to a store that delivers great service and everyday eye health.