Eyewear Concierge & Customer Experience Advisor

Boots UK; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Parental leave pay

Flexible benefits

Counselling access

Job summary

Boots Opticians is looking for a Retail Assistant to be the first and last person customers meet on the shopfloor, listening to their needs and guiding them to the right eyewear or service. You will gain knowledge through the 'Step Into Optics' training programme, combining workshop learning with practical on‑the‑job experience, supported by a friendly team.

This role offers varied daily duties, including order processing, dispensing glasses, assisting with eye-tests, and maintaining high

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment (great to have).

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Desire to learn

Job description

Boots Opticians is looking for a Retail Assistant to be the first and last person customers meet on the shopfloor, listening to their needs and guiding them to the right eyewear or service. You will gain knowledge through the 'Step Into Optics' training programme, combining workshop learning with practical on‑the‑job experience, supported by a friendly team.

This role offers varied daily duties, including order processing, dispensing glasses, assisting with eye-tests, and maintaining high