Eyewear Concierge & Customer Care Specialist

Boots; Marlow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Quarterly bonus

Staff discount

Career development

Parental leave pay

Flexible benefits

EAP

Job summary

Boots Opticians is expanding its retail team as a Retail Assistant. You will greet customers, understand needs and help them find the right eyewear and services, including pre-screening activities for eye-tests.

The role includes learning through the award-winning Step Into Optics programme and hands-on experience on the shop floor. You will be based in store, report to the store manager, and engage in dispensing, aftercare, and administrative tasks while upholding high shop-floor standards.

Qualifications

• Passion for customer care.
• Desire to learn.
• Discretionary quarterly bonus mentioned in benefits.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer care

Willingness to learn

Job description

Boots Opticians is expanding its retail team as a Retail Assistant. You will greet customers, understand needs and help them find the right eyewear and services, including pre-screening activities for eye-tests.

The role includes learning through the award-winning Step Into Optics programme and hands-on experience on the shop floor. You will be based in store, report to the store manager, and engage in dispensing, aftercare, and administrative tasks while upholding high shop-floor standards.